Blackberry Service Update

Blackberry Service Update:

RIM’s CIO, Robin Bienfait wrote a letter to Blackberry customers and offered an apology for service outage. The letter also included a region-wise service status, it divided BB service in the following regions

• Europe, Middle East, India and Africa


• Canada and Latin America:


• The U.S.

Extract of the letter is given below:

Here is the current status of service and issues for the various regions that were impacted:

For Europe, Middle East, India and Africa:

• Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.


• BBM traffic is online and traffic is passing successfully


• Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online


• Support teams have added capacity to help with message delivery between regions and continents

For Canada and Latin America:

• Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers


• BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)


• Support teams are investigating reports of BBM delays

For the U.S.:

• Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.


• Support teams have added capacity to help with message delivery between regions and continents


• BBM and browsing services are online and traffic is passing successfully


• Support teams are investigating reports of BBM delays

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